Random Loss of Work

[FocuzJS]

I make changes that say they have been saved, then i click off to the uploads tab and when i come back to my document I notice hours of changes are lost. Are you guys aware of this issue?

[Object9999]

Yeah this is pasted

[Rokt33r]

@FocuzJS @Object9999 Hmm, sounds weird. We cannot reproduce the problem. Could you capture a gif video and share it to us?

[FocuzJS]

I'm using Firefox, and i just disabled uBlock Origin and ClearURLs. Will reply if I continue to see this behavior

Also in my console i see
The connection to https://realtime.boosthub.io/events/xxxxxxx was interrupted while the page was loading.
I have replaced the url with xxxxxxx but you hopefully understand

[Rokt33r]

@FocuzJS Thanks for the information! I'll discuss it with my team.

Will reply if I continue to see this behavior

It would be really grateful.

[Rokt33r]

@FocuzJS We've found some vectors possibly causing the problem. Apparently, the app could lose socket connection with the realtime server very rarely. They will be fixed very soon. But I'm not sure why the indicator was showing Saved in the indicator. We'll investigate more about it too.