diff --git a/packet/templates/mail/packet_start.html b/packet/templates/mail/packet_start.html
index 722e5768..1fe41797 100644
--- a/packet/templates/mail/packet_start.html
+++ b/packet/templates/mail/packet_start.html
@@ -6,10 +6,9 @@ <h2>Hello {{ packet.freshman.name }},</h2>
         <h3>Welcome to Computer Science House!</h3>
         <p>Soon you'll starting the introductory process for CSH, and the first part of that is Packet.</p>
         <p>Your packet will start on <span class="badge">{{ packet.start.strftime('%A, %B %-d') }} at {{ packet.start.strftime('%-I:%M %p') }}</span></p>
-        <p>You can view your packet at <a href="{{ config["PROTOCOL"] + config["PACKET_INTRO"] }}">{{ config["PACKET_INTRO"] }}</a> with
-            the credentials you should have been sent.</p>
-        <p>If you don't know your credentials, reach out to an <a href="mailto:rtp@csh.rit.edu">RTP</a></p>
-        <p>If you have any questions about Packet or the introductory process, email <a href="mailto:evals@csh.rit.edu">evals@csh.rit.edu</a></p>
-        <p>If you have any questions about login credentials or any technical issues, email <a href="mailto:rtp@csh.rit.edu">rtp@csh.rit.edu</a></p>
+        <p>You can view your packet at <a href="{{ config["PROTOCOL"] + config["PACKET_INTRO"] }}">{{ config["PACKET_INTRO"] }}</a> once you receive credentials.</p>
+        <p>If it is <b>past the start date</b> and you have still not received credentials, please reach out to an <a href="mailto:rtp@csh.rit.edu">RTP</a></p>
+        <p>If it is <b>past the start date</b> and you have any questions about Packet or the introductory process, email <a href="mailto:evals@csh.rit.edu">evals@csh.rit.edu</a></p>
+        <p>If it is <b>past the start date</b> and you have any questions about login credentials or any technical issues, email <a href="mailto:rtp@csh.rit.edu">rtp@csh.rit.edu</a></p>
     </div>
 {% endblock %}
diff --git a/packet/templates/mail/packet_start.txt b/packet/templates/mail/packet_start.txt
index 162ec147..6cf1a615 100644
--- a/packet/templates/mail/packet_start.txt
+++ b/packet/templates/mail/packet_start.txt
@@ -6,9 +6,9 @@ Soon you'll starting the introductory process for CSH, and the first part of tha
 
 Your packet will start on {{ packet.start.strftime('%A, %B %-d') }} at {{ packet.start.strftime('%-I:%M %p') }}
 
-You can view your packet at {{ config["PROTOCOL"] + config["PACKET_INTRO"] }} with the credentials you should have been sent.
-If you don't know your credentials, reach out to an RTP
+You can view your packet at {{ config["PROTOCOL"] + config["PACKET_INTRO"] }} once you receive credentials.
+If it is past the start date and you don't know your credentials, reach out to an RTP
 
-If you have any questions about Packet or the introductory process, email evals@csh.rit.edu
+If it is past the start date and you have any questions about Packet or the introductory process, email evals@csh.rit.edu
 
-If you have any questions about login credentials or any technical issues, email rtp@csh.rit.edu
+If it is past the start date and you have any questions about login credentials or any technical issues, email rtp@csh.rit.edu