diff --git a/docs/general/where-to-find-the-chat-icon-in-tlife.md b/docs/general/where-to-find-the-chat-icon-in-tlife.md new file mode 100644 index 0000000..bfbe2fb --- /dev/null +++ b/docs/general/where-to-find-the-chat-icon-in-tlife.md @@ -0,0 +1,74 @@ +# Where to Find the Chat Icon in T‑Life + +## Overview + +This guide explains where the chat icon is located in the T‑Life application and what to check if you do not see it. + +## Prerequisites + +- You must be using a version (or build) of the T‑Life application that includes the chat feature. +- You must be logged into T‑Life with an account that has access to the chat functionality (if access is role- or feature-based). + +> Note: The Slack discussion referenced “the exact right build of T‑Life,” which implies that not all builds or versions include the chat icon. + +## Location of the Chat Icon + +In supported versions of T‑Life, the chat icon is located in the **upper-right corner** of the application interface. + +Typical placement: +- Top navigation bar +- Right-hand side, near other user or notification icons + +If your build includes the chat feature, you should see a chat-related symbol (for example, a speech bubble or messaging icon) in this area. + +## Important Notes and Caveats + +- **Version dependency:** The chat icon will only appear if you are on a T‑Life build that includes the chat feature. Older or specialized builds may not display it. +- **Feature flags or permissions:** In some environments, chat may be controlled by feature flags or user permissions. Even on the correct build, the icon may be hidden if the feature is disabled for your account or environment. +- **User interface changes:** The exact position and appearance of the icon may change between releases. This guide reflects the information that the icon is in the upper-right corner but does not cover specific visual design details. + +## Troubleshooting + +If you do not see the chat icon in the upper-right corner: + +1. **Confirm your T‑Life version/build** + - Check the application’s “About” section or version information (often found in a Help, Settings, or Profile menu). + - Verify that you are on the build that is known to include the chat feature. + - If you are unsure which build should have chat, you may need to: + - Contact your internal support team, or + - Check your team’s release notes or documentation. + +2. **Verify your access/permissions** + - Confirm with your administrator or team lead that your account is allowed to use the chat feature. + - Ask whether chat is controlled by a feature flag or role-based access control. + +3. **Refresh or restart** + - Log out and log back into T‑Life. + - Close and reopen the application or browser tab. + - Clear cache (if using a web version) and reload the page. + +4. **Check for UI differences** + - Look for any messaging or speech-bubble icons in the top navigation bar, especially near the upper-right corner. + - If the interface has been customized, the icon may be grouped under a menu (for example, a “More” or “Apps” menu) in the upper-right area. + +5. **Contact support** + - If you still cannot find the chat icon: + - Provide your T‑Life version/build number. + - Include screenshots of the upper-right corner of your interface. + - Ask whether the chat feature is enabled for your environment. + +## Information That May Still Be Needed + +The original Slack exchange does not specify: + +- The exact version/build number(s) of T‑Life that include the chat icon. +- Whether chat is controlled by feature flags, roles, or environment configuration. +- Whether the chat icon appears in both web and desktop/mobile versions, or only in specific platforms. + +For complete documentation, you may need: +- A list of supported T‑Life versions/builds that include chat. +- Screenshots showing the chat icon’s appearance and exact location. +- Any configuration steps required for administrators to enable the chat feature. + +--- +*Source: [Original Slack thread](https://distylai.slack.com/archives/impl-tower-infobot/p1734379369316139)*