Updated help-guidelines (#292)

Author: MoonTM-GIT

src/main/resources/help-guidelines.txt

@@ -1,9 +1,13 @@
-**1.** Try not to ask questions like *"Can I ask ...?"* or *"Can someone help me?"*. Provide a detailed description of your problem right away, so that it's easier for helpers to help you. Provide code snippets (not screenshots) and error messages so that helpers don't have to guess. *Remember, helpers are volunteering their free time to help you!*
+**1.** Don't ask questions like *"Can I ask ...?"* or *"Can someone help me?"*. It's easier for everyone involved if you provide a detailed description of your problem up-front; this makes it more likely for helpers to want to help, and more likely that you'll get an answer quickly. Please provide code snippets and error messages (if any) to help us help you!
 
-**2.** Only ask questions in **✅available** help channels. Asking a question in someone else's **⏳reserved** channel is not polite, and your messages may be removed without notice.
+**2.** Only ask questions in open help channels. Asking a question in someone else's reserved help channel is not polite, and your messages may be removed without notice. Doing this often will result in a ban.
 
-**3.** You may use the `/help-ping` slash command if you feel your question is urgent. *Abusing this will result in warnings and/or a ban.*
+**3.** You may use the` /help-ping` command if your question is urgent.
+*__Abusing this will result in warnings and/or a ban.__*
 
-**4.** Do not ask for help with exams or homework. You may ask for help with understanding individual concepts and parts of a homework exercise, but homework questions which show little effort on your part will likely go unanswered. *__Exam help is strictly forbidden. Violators will be banned.__*
+**4.** Do not ask for help with exams or homework. You may ask for help with understanding individual concepts and parts of a question, but homework and exam questions that show little effort on your part will most likely go unanswered and may be removed.
+
+**5.** Do not ask your question if you didn’t at least try to solve the problem yourself, are ignorant, or, instead of *trying* to improve, ask repeating, simple, questions.
+
+**6.** Format your code using [Discord's triple-backtick syntax](https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline-).
 
-**5.** Format your code using [Discord's triple-backtick syntax](https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline-). See the image below for an example. Note that these are [backticks](https://superuser.com/questions/254076/how-do-i-type-the-tick-and-backtick-characters-on-windows/254077#254077), not quotes.