@@ -6244,7 +6244,7 @@ paths:
62446244 email_message_metadata:
62456245 app_package_code: null
62466246 total_count: 1
6247- Admin note reply :
6247+ Admin Reply with a Note :
62486248 value:
62496249 type: conversation
62506250 id: '525'
@@ -6332,7 +6332,7 @@ paths:
63326332 email_message_metadata:
63336333 app_package_code: null
63346334 total_count: 1
6335- Admin quick_reply reply :
6335+ Admin Reply to send Quick Reply Options :
63366336 value:
63376337 type: conversation
63386338 id: '526'
@@ -6545,7 +6545,7 @@ paths:
65456545 intercom_user_id: 6762f1571bb69f9f2193bbbb
65466546 body: Thanks again :)
65476547 admin_note_reply:
6548- summary: Admin note reply
6548+ summary: Admin Reply with a Note
65496549 value:
65506550 message_type: note
65516551 type: admin
@@ -6555,7 +6555,7 @@ paths:
65556555 \ <ol> <li>Coffee</li> <li>Tea</li> <li>Milk</li> </ol>
65566556 \ </body> </html>"
65576557 admin_quick_reply_reply:
6558- summary: Admin quick_reply reply
6558+ summary: Admin Reply to send Quick Reply Options
65596559 value:
65606560 message_type: quick_reply
65616561 type: admin
@@ -6565,15 +6565,17 @@ paths:
65656565 uuid: a5e1c524-5ddd-4c3e-9328-6bca5d6e3edb
65666566 - text: 'No'
65676567 uuid: f4a98af1-be56-4948-a57e-e1a83f8484c6
6568- user_last_conversation_reply :
6569- summary: User last conversation reply
6568+ contact_quick_reply_reply :
6569+ summary: User reply with quick reply selection
65706570 value:
6571- message_type: comment
6571+ message_type: quick_reply
65726572 type: user
65736573 intercom_user_id: 6762f1621bb69f9f2193bbbe
6574- body: Thanks again :)
6575- not_found:
6576- summary: Not found
6574+ reply_options:
6575+ - text: 'Yes'
6576+ uuid: a5e1c524-5ddd-4c3e-9328-6bca5d6e3edb
6577+ user_last_conversation_reply:
6578+ summary: User last conversation reply
65776579 value:
65786580 message_type: comment
65796581 type: user
@@ -11141,7 +11143,7 @@ paths:
1114111143 schema:
1114211144 "$ref": "#/components/schemas/error"
1114311145 '200':
11144- description: Admin quick_reply reply
11146+ description: Admin Reply to send Quick Reply Options
1114511147 content:
1114611148 application/json:
1114711149 examples:
@@ -13124,24 +13126,10 @@ components:
1312413126 reply_options:
1312513127 title: Quick Reply Options
1312613128 type: array
13127- description: The quick reply options to display. Must be present for quick_reply
13129+ description: The quick reply options to display to the end user . Must be present for quick_reply
1312813130 message types.
1312913131 items:
13130- title: Quick Reply Option
13131- type: object
13132- properties:
13133- text:
13134- type: string
13135- description: The text to display in this quick reply option.
13136- uuid:
13137- type: string
13138- format: uuid
13139- description: A unique identifier for this quick reply option. This
13140- value will be available within the metadata of the comment conversation
13141- part that is created when a user clicks on this reply option.
13142- required:
13143- - text
13144- - uuid
13132+ "$ref": "#/components/schemas/quick_reply_option"
1314513133 attachment_urls:
1314613134 type: array
1314713135 description: A list of image URLs that will be added as attachments. You
@@ -14730,6 +14718,25 @@ components:
1473014718 type: string
1473114719 format: uri
1473214720 maxItems: 10
14721+ reply_options:
14722+ title: Contact Quick Reply
14723+ type: array
14724+ description: The quick reply selection the contact wishes to respond with.
14725+ These map to buttons displayed in the Messenger UI if sent by a bot, or the reply options sent by an Admin via the API.
14726+ items:
14727+ title: Quick Reply Option
14728+ type: object
14729+ properties:
14730+ text:
14731+ type: string
14732+ description: The text of the chosen reply option.
14733+ uuid:
14734+ type: string
14735+ format: uuid
14736+ description: The unique identifier for the quick reply option selected.
14737+ required:
14738+ - text
14739+ - uuid
1473314740 required:
1473414741 - message_type
1473514742 - type
@@ -15368,6 +15375,9 @@ components:
1536815375 email_message_metadata:
1536915376 "$ref": "#/components/schemas/email_message_metadata"
1537015377 nullable: true
15378+ metadata:
15379+ "$ref": "#/components/schemas/conversation_part_metadata"
15380+ nullable: true
1537115381 state:
1537215382 type: string
1537315383 enum:
@@ -15414,6 +15424,14 @@ components:
1541415424 format: email
1541515425 description: The email of the author
1541615426 example: operator+abcd1234@intercom.io
15427+ from_ai_agent:
15428+ type: boolean
15429+ description: If this conversation part was sent by the AI Agent
15430+ example: true
15431+ is_ai_answer:
15432+ type: boolean
15433+ description: If this conversation part body was generated by the AI Agent
15434+ example: false
1541715435 conversation_parts:
1541815436 title: Conversation Parts
1541915437 type: object
@@ -15439,6 +15457,28 @@ components:
1543915457 type: integer
1544015458 description: ''
1544115459 example: 1
15460+ conversation_part_metadata:
15461+ title: Conversation Part Metadata
15462+ description: Metadata for a conversation part
15463+ type: object
15464+ properties:
15465+ quick_reply_options:
15466+ type: array
15467+ description: The quick reply options sent by the Admin or bot, presented in this conversation part.
15468+ items:
15469+ allOf:
15470+ - "$ref": "#/components/schemas/quick_reply_option"
15471+ properties:
15472+ translations:
15473+ type: object
15474+ nullable: true
15475+ description: The translations for the quick reply option.
15476+ example: { "en": "Hello", "fr": "Bonjour" }
15477+ quick_reply_uuid:
15478+ type: string
15479+ format: uuid
15480+ description: The unique identifier for the quick reply option that was clicked by the end user.
15481+ example: '123e4567-e89b-12d3-a456-426614174000'
1544215482 conversation_rating:
1544315483 title: Conversation Rating
1544415484 type: object
@@ -17243,6 +17283,8 @@ components:
1724317283 description: A list of an email address headers.
1724417284 items:
1724517285 "$ref": "#/components/schemas/email_address_header"
17286+ metadata:
17287+ "$ref": "#/components/schemas/conversation_part_metadata"
1724617288 conversation_attribute_updated_by_workflow:
1724717289 title: Part type - conversation_attribute_updated_by_workflow
1724817290 type: object
@@ -18349,6 +18391,22 @@ components:
1834918391 description: Phone number in E.164 format, that has received the SMS to
1835018392 continue the conversation in the Messenger.
1835118393 example: "+1 1234567890"
18394+ quick_reply_option:
18395+ title: Quick Reply Option
18396+ type: object
18397+ properties:
18398+ text:
18399+ type: string
18400+ description: The text to display in this quick reply option.
18401+ uuid:
18402+ type: string
18403+ format: uuid
18404+ description: A unique identifier for this quick reply option. This
18405+ value will be available within the metadata of the comment conversation
18406+ part that is created when a user clicks on this reply option.
18407+ required:
18408+ - text
18409+ - uuid
1835218410 redact_conversation_request:
1835318411 oneOf:
1835418412 - title: Redact Conversation Part Request
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