From 12029512a5673d43851ec97b597b324fe2d43f68 Mon Sep 17 00:00:00 2001 From: Mark Harrison Date: Tue, 15 Jul 2025 15:36:56 +0100 Subject: [PATCH 1/2] added admonition to ticket/search api page mentioning the correct categories to use when searching for a ticket --- descriptions/0/api.intercom.io.yaml | 6 ++++++ 1 file changed, 6 insertions(+) diff --git a/descriptions/0/api.intercom.io.yaml b/descriptions/0/api.intercom.io.yaml index 395e2b7..cd83e90 100644 --- a/descriptions/0/api.intercom.io.yaml +++ b/descriptions/0/api.intercom.io.yaml @@ -12929,6 +12929,12 @@ paths: | snoozed_until | Date (UNIX timestamp) | | ticket_attribute.{id} | String or Boolean or Date (UNIX timestamp) or Float or Integer | + {% admonition type="info" name="Searching by Category" %} + When searching for tickets by the **`category`** field, specific terms must be used instead of the category names: + * For **Customer** category tickets, use the term `request`. + * For **Back-office** category tickets, use the term `task`. + * For **Tracker** category tickets, use the term `tracker`. + ### Accepted Operators {% admonition type="info" name="Searching based on `created_at`" %} From dbf4dd75cf07cfdf05f83a7db52ef513d93e70ec Mon Sep 17 00:00:00 2001 From: Mark Harrison Date: Tue, 15 Jul 2025 16:07:48 +0100 Subject: [PATCH 2/2] added admonition closing tag --- descriptions/0/api.intercom.io.yaml | 1 + 1 file changed, 1 insertion(+) diff --git a/descriptions/0/api.intercom.io.yaml b/descriptions/0/api.intercom.io.yaml index cd83e90..dab0243 100644 --- a/descriptions/0/api.intercom.io.yaml +++ b/descriptions/0/api.intercom.io.yaml @@ -12934,6 +12934,7 @@ paths: * For **Customer** category tickets, use the term `request`. * For **Back-office** category tickets, use the term `task`. * For **Tracker** category tickets, use the term `tracker`. + {% /admonition %} ### Accepted Operators