Add OpenAPI documentation for handling events endpoint#346
Merged
laszlobogacsi-intercom merged 1 commit intomainfrom Jan 23, 2026
Merged
Conversation
Adds documentation for the new GET /conversations/:id/handling_events endpoint to the Unstable API version (version 0). This endpoint exposes teammate pause/resume events for conversations.
Changes:
- Add /conversations/{id}/handling_events endpoint definition
- Add handling_event schema for individual events
- Add handling_event_list schema for the response wrapper
- Add teammate_reference schema for teammate information
The endpoint requires the read_conversations OAuth scope and returns events showing when admins paused or resumed handling a conversation.
Related issue: #458450
Co-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>
faizzed
approved these changes
Jan 22, 2026
laszlobogacsi-intercom
deleted the
laszlobogacsi/handling-events-docs-458450
branch
This file contains hidden or bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
Sign up for free
to join this conversation on GitHub.
Already have an account?
Sign in to comment
2 participants
Add this suggestion to a batch that can be applied as a single commit.This suggestion is invalid because no changes were made to the code.Suggestions cannot be applied while the pull request is closed.Suggestions cannot be applied while viewing a subset of changes.Only one suggestion per line can be applied in a batch.Add this suggestion to a batch that can be applied as a single commit.Applying suggestions on deleted lines is not supported.You must change the existing code in this line in order to create a valid suggestion.Outdated suggestions cannot be applied.This suggestion has been applied or marked resolved.Suggestions cannot be applied from pending reviews.Suggestions cannot be applied on multi-line comments.Suggestions cannot be applied while the pull request is queued to merge.Suggestion cannot be applied right now. Please check back later.
API Changes Description
What Changed
This PR adds OpenAPI documentation for the new handling events endpoint
Endpoint:
GET /conversations/{id}/handling_eventsThe endpoint returns pause/resume events for conversations, showing when teammates paused or resumed handling a conversation.
Changes include:
/conversations/{id}/handling_eventswith proper parameters, responses, and exampleshandling_eventschema to describe individual pause/resume eventshandling_event_listschema for the response wrapperteammate_referenceschema for teammate information (admin, team, or bot)Key features:
read_conversationsOAuth scopepausedandresumedAPI Versions Affected
Related issue: #458450
🤖 Generated with Claude Code